Support your Customers
Customer retention is key for all B2B businesses. PowerStack 365 combines Microsoft Dynamics 365 for Customer Service to provide case management capabilities so your customers feel supported.
In the B2B world, Customer Service is Key
to Customer Retention and Growth
PowerStack 365 provides a fully integrated Customer Support capability that allows customers to submit cases across multiple channels, and provides the sophistication to automate communication and escalation to ensure a successful result.
Powered by MS Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service has long been recognized as a leader in Customer Service software by firms like Forrester and Gartner. PowerStack 365 takes this great platform and provides prebuilt features that B2B companies need to get going right out of the box.
Provide a Self-Service Portal to Customers
Look professional to customers. PowerStack 365 provides you with the capability of setting up a support portal that will:
- Knowledge Base Articles including case deflection
- Discussion Forum to build a customer community
- Create new cases or track existing cases
Full Visibility of Cases
Anyone in your company can see the status of a customer’s case without the need to log into another system, or buy additional licenses.
Collaborate on Cases Internally
PowerStack 365 is fully integrated to Microsoft Teams so that agents can escalate cases to other subject matter experts and ‘swarm’ difficult cases.
Track Key Metrics
Track resolution by time period, agent, subject, or type. Track time to resolution as well as percentage of cases that missed SLAs. This is the type of information that can be passed back to the product team, or used for coaching.
Visualize changes to case volumes, opened, active, and resolved over time. View the information by agent, subject, product, or case type.
Integrate customer sentiment surveys like Customer Satisfaction on case resolution. Track CSAT overall, by agent, by customer. Trend changes over time.
